Terms of purchase
Terms and information
Order, payment and prices
When you complete your order on the website, an order confirmation is sent to your e-mail address.
In the confirmation you will find all information about products, price, billing and delivery address.
If there is an error in the order confirmation, you must contact us via e-mail as soon as possible.
We offer the following payment methods for purchases on the website in Sweden, card payment and Klarna. In the store at Kocksgatan 25, we offer Zettle card payment and Swish.
For payment on the website from other countries, you can pay with Visa or Master Card.
All prices for new items include 25% VAT (books 6%). Used goods do not include VAT.
Our delivery times are normally 2-3 days within Sweden. Orders abroad usually take longer. Orders placed on weekends are sent the next weekday at the earliest.
If delays in delivery should occur (without us notifying you of a longer delivery time), you must contact us by e-mail.
We will do everything we can to fulfill your order. There may be occasions that make it impossible to fulfill the order, for example when our supplier or forwarder cannot fulfill their commitment to us. We reserve the right to exonerate ourselves from all compensation to the customer regarding delivery delays. We also accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). Examples of this can be labor conflict, fire, war, authority decision.
We also reserve the right to not be able to deliver an item in the event of a balance error in our warehouse, even if an automatic order confirmation has been sent to you as a customer, and even if you as a customer have already paid for the item.
We reserve the right for any typing errors and incorrect pricing on the website. We have the right to cancel purchases if we accidentally set an incorrect price for a product, or accidentally provided incorrect information about a product/service.
Standard delivery: Delivery within Sweden costs SEK 80 fixed price.
Delivery takes place either directly to the letterbox or picked up at the nearest delivery point. You can also pick up your goods free of charge in our premises at Kocksgatan 25 in Södermalm.
Cost for delivery within the EU is SEK 375 trackable, but not insured. Delivery to the rest of the world is SEK 500, but without insurance and to some countries not traceable. Contact us for more information on delivery outside the EU, before ordering.
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the moment you have received a product that you have ordered (this only applies to customers within the EU).
You must notify us that you regret it. Notification must be sent to our email. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
The return must be at our disposal within 14 days.
As a customer, you are responsible for return shipping.
New goods must be returned in new condition, and if there are traces of use, the return will not be accepted. When returning a used product, we reserve the right to deduct an amount corresponding to the reduction in value compared to the product's original value in the case of a used or damaged product.
The product must always be sent back in its original packaging (if one was included with the purchase.
The right of withdrawal does not apply to film, chemistry and photo paper as it is considered a fresh product and can deteriorate if not stored correctly.
We do not offer open purchase, via the webshop or in the store.
See above what applies if we consider that the product has decreased in value due to wear and tear since the product was purchased.
Claims and complaints
We inspect all products before they are sent to you. Should the product still be broken or incorrect when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect is discovered.
If the product has been damaged in transport to you, you should contact the transport company that carried out the transport.
If we are unable to remedy the defect in a new or used item, or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. The above applies to approved complaints. We are responsible for return shipping in the event of approved complaints.
The warranty on used products is 2 weeks (does not apply to goods sold on commission). If a used product is not covered by any warranty, this is stated in the ad.
The warranty covers faults that do not occur due to external influences. The warranty therefore does not cover, for example, moisture or impact damage. If we fail to remedy a fault that falls within the warranty, within a reasonable time or at a reasonable cost to us, we will refund you the money for the defective product. You must always contact us before returning an item.
If we consider the fault to be outside the scope of the warranty, the fault will not be rectified free of charge and we will not refund the purchase price or return shipping.
The item can then be sent back to the buyer against a new shipping fee that the buyer must pay.
Limitation of liability
We take no responsibility for indirect damages that may arise due to a product you purchased from us.
By shopping at kamerastockholm.se, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or forward your data to third parties without a legal basis.
Kamerastockholm.se is responsible for the processing of personal data that you have provided to us as a customer.
The information below is a summary of how we store and process your data in accordance with the data protection regulation (GDPR).
What is personal data?
A person's data is all information that can be directly or indirectly attributed to a natural person.
What data do we store?
In order to handle your order and answer questions relevant to your order, we store first and last name, address, telephone number, e-mail, IP address and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
In connection with a purchase, your personal data is processed to complete the agreement with you.
Marketing, campaigns and similar mailings take place with your consent.
What information is shared and for what purpose?
When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are Klarna.
In order to deliver your orders and complete our contract, we need to share more specific information with the shipping company. What is shared with the shipping company is first name, last name, and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
The shipping company we work with is Postnord.
The right of access
You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.
Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
The right to be forgotten
You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).
Responsible for data protection
Kamerastockholm.se is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
Changes to the general terms and conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
In the event that a dispute cannot be resolved amicably between the company and the customer, you as a customer can turn to the General Complaints Board, see arn.se
For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumer/odr
In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
The content of this online store is provided, updated and managed by the following companies:
Organization number: 559429-8936
122 48 Single stage